Norman Dean Haskett 933 E. Gila Lane Chandler, AZ 85225 Business/Cell: 480-241-1865; Home/Message: 480-963-8102 Email: norm.haskett@cox.net Web site: www.normhaskettdesigns.com Senior Technical Writer and Editor, astute, analytical, and highly experienced, seeks to substantially increase accuracy, completeness, clarity, usability, and customer satisfaction of technical documentation and business processes for the benefit of a leading high-tech firm HIGHLIGHT OF ACCOMPLISHMENTS Technical Documentation Development Twenty+ years experience writing innovative and award-winning electronic- and paper-based procedures, process descriptions, policy manuals, operator manuals, field-level and sustainment-level manuals, reference guides, application notes, data sheets and fact sheets, specifications, training materials, test plans, design documents, and other product and service information for ASM America, Aviation Communication & Surveillance Systems (ACSS), Microchip Technology Inc., Boeing, Honeywell Aerospace, Freescale Semiconductor, Motorola, Intel, iRobot, and Lucent Technologies’ AG Communication Systems (AGCS). Business Process Improvement Wrote ISO-compliant quality manuals for two companies, Submicron Technology and Intel Assembly Technology Development (ATD), and ISO-compliant procedures and process descriptions for Submicron Technology and Intel Communications Group Marketing Services. Assisted Intel ATD and an Arizona unit of Honeywell in their successful ISO registrations. Served as ISO 9000 Project Manager for Submicron Technology, acting as catalyst for total quality management and continuous process improvement. PROFESSIONAL EXPERIENCE Norm Haskett Designs Chandler, AZ Senior Technical Writer/Editor December 2007-Present August 2001-December 2001 February 2005-January 2006 * Design and create a word-a-day type calendar for a faith-based organization: Word * Wrote and edited component maintenance manuals and service bulletins for Aviation Communication & Surveillance Systems (ACSS). Desktop tools: Quicksilver/Interleaf 7, Word, Acrobat, Paint * Wrote and edited application notes and data sheets for Microchip Technology Inc's Memory Products Division. Desktop tools: FrameMaker 8.0, Word, Acrobat * Assisted Boeing and iRobot Corporation in writing field-level and sustainment-level manuals for a portable ground robot that aids reconnaissance and other security operations in urban or other complex terrains, such as military theaters of operation. Desktop tools: FrameMaker 7.2, Visio, Acrobat * Assisted Honeywell engineers in writing Qualification by Similarity Reports (QTRs), Qualification Test Procedures (QTPs), and hardware conformity manuals. Desktop tool: Word * Assisted Honeywell engineers and sales personnel in product classification of controlled and noncontrolled engine and APU components and associated technical data for export. Desktop tool: FileMaker Pro * Wrote operator and maintenance manuals for users of semi-conductor manufacturing equipment made by Motorola Manufacturing Solutions. Desktop tools: Word, Photoshop, Paint Shop Pro ASM America Phoenix, AZ Senior Technical Writer/Editor February 2006-November 2007 November 2008-April 2009 * Negotiated organization, wrote content, and designed layout for over 40 procedures and three reference guides used in requesting and authorizing engineering changes to high-tech manufacturing equipment for multi-department users (IT, Engineering, Sales, Customer Support) in America, Japan, and Europe. Desktop tools: Word 2007, Acrobat * Assisted development engineers, field service personnel, and trainers in writing maintenance procedures for a new product line of semiconductor equipment. Desktop tools: FrameMaker, Illustrator, Photoshop, Acrobat Freescale Semiconductor Tempe, AZ Senior Technical Writer/Editor September 1997-June 1998 March 2002-January 2005 * Wrote more than 130 Freescale Analog Products Division (APD) data sheets, fact sheets, thermal addenda, and application notes for benefit of internal and external customers. Desktop tools: FrameMaker, Illustrator, Acrobat, Word, Excel, PowerPoint * Teamed with over a dozen technical content owners in the U.S., Japan, Germany, and France, acquiring source material, obtaining their commitment to activities and schedule, managing multiple writing projects, and ensuring on-time and within-budget publication of documentation. * Planned, researched, analyzed, organized, documented, and validated technical information prior to publication. Position required understanding various families of analog, digital, and mixed-signal ICs. * Wrote online server administration guides, requirements definition documents, design assessment documents, reliability reports, project acceptance tests, client/server configuration specifications, and conversion and implementation instructions. Desktop tools: Word, Visio, SnagIt; FrontPage Intel Chandler, AZ Senior Technical Writer/Editor July 2000-July 2001 * Wrote ISO 9000:2001-compliant quality manual for Intel's Assembly Technology Development, which became the model for Intel quality manuals worldwide. Desktop tools: Word, Visio * Wrote ISO-compliant procedures and process descriptions for Intel Communications Group Marketing Services. Desktop tools: Word, Visio Lucent Technologies’ AG Communication Systems (AGCS) Phoenix, AZ Senior Technical Writer/Editor June 1998-June 2000 * Wrote electronic- and paper-based installation, operating, maintenance, and troubleshooting manuals for AGCS customers. Desktop tools: Interleaf, Visio * Established and led company's Quality Metrics Team. Submicron Technology PCL Bangkok, Thailand ISO 9000 Project Manager April 1996-August 1997 * Managed Thai semiconductor wafer manufacturer's ISO certification and registration efforts. * Developed and wrote ISO-compliant quality manual to assist in ISO registration efforts. Desktop tools: Word, Visio * Established Data and Document Control Department and supervised one employee. * Wrote ISO-compliant procedures for document control and record retention. * Assisted departments in writing ISO-compliant mission statements, establishing performance objectives and tasks, and mapping and documenting their processes. Honeywell Engines, Systems & Services Tempe, AZ Senior Policies and Procedures Writer May 1985-May 1995 * Wrote award-winning policies and procedures for the Engineering Department and regional headquarters. Desktop tools: Word, WordPerfect, Visio, Folio Views * Assisted company in successful ISO 9000 registration * Participated in multifunctional Total Quality teams that identified business management and manufacturing processes for documentation and continuous improvement. TECHNICAL SKILLS AND METHODOLOGIES Business Process Improvement (BPI), Departmental Task Analysis (DTA), Information Mapping, ISO 9000 Quality Management and Quality Assurance Systems, ISO 9000 Assessor/Lead Auditor, Total Quality Management (TQM), Change and Document/Data Management (hardware/software), Root Cause Analysis and Corrective/Preventive Action, Product Classification, Knowledge Management (KM), Quality Records Management, Configuration Management, Engineering Change Control (ECC), Web and Online Documentation, User-Centric Training DESKTOP PUBLISHING SKILLS Word processing, graphics, layout, book building, and publishing in NT and UNIX environments using Adobe FrameMaker 8.0, 7.2 and 6.0, Adobe Acrobat, Adobe Illustrator, Adobe PhotoShop, Adobe Dreamweaver, Microsoft Word 2007 and 2003, Microsoft PowerPoint, Microsoft Visio, Microsoft Excel, Microsoft FrontPage, Jasc Paint Shop Pro, Interleaf, SnagIt, XML, HTML, and XHTML EDUCATION Ph.D., M.A., and B.A., University of California, Los Angeles AWARDS, CERTIFICATES, AND MEMBERSHIPS * Current Membership Chairman, Phoenix Chapter of the Society for Technical Communication (STC) * ISO 9000 Assessor/Lead Auditor, 1996 * Governing Board Member, East Valley Institute of Technology (EVIT), 1993-95 * Member, Governor's School-to-Work Opportunities Conference and the East Valley Tech Prep Consortium's * School-to-Work Initiative, 1995 * British Standards Institute ISO 9000 Training, 1993 * Former Member, American Society for Quality (ASQ) FOREIGN LANGUAGE German KEYWORD SUMMARY Adobe Acrobat, Adobe FrameMaker 6, 7 and 8, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver 4, Adobe Fireworks 4, Anacapa Workflow (Intel), application notes, ASM America, Aviation Communication & Surveillance Systems (ACSS), business analyst, business process improvement (BPI), Boeing, client/server environment, computer-based training (CBT), continuous process improvement, corrective/preventive action, courseware author, data sheets, departmental task analysis (DTA), documentation, document control, editor, engineering change control (ECC), FileMaker Pro, Folio Views, Freescale Semiconductor, Honeywell Aerospace, HTML (Hypertext Markup Language), Information Mapping, Intel, instructional designer, Interleaf, International Organization of Standardization, iRobot, IT, Information Technology, ISO 9000 Assessor/Lead Auditor, ISO 9001:2000, ISO 9000 Project Manager, Jasc Paint Shop Pro, Knowledge Management (KM), Lucent Technologies, maintenance procedures, Microchip Technology, Microsoft Excel, Microsoft FrontPage, Microsoft Manual of Style for Technical Publications, Microsoft Office Suite, Microsoft PowerPoint, Microsoft Visio 2000, Microsoft Word 2003 and 2007, Motorola, online, online help, Paint, PDF, Ph.D., procedures analyst, process mapping, product classification, project management, quality assurance (QA), quality management, quality manual, quality records management, Qualification by Similarity Reports (QTRs), Qualification Test Procedures (QTPs), quality system audits, Quicksilver, root cause analysis, semiconductors, system documentation, technical editor, technical writer, telecommunications, total quality (TQ), total quality management (TQM), training, user-centric training, web-based training (WBT), XHTML, XML